At Delsie, we value your satisfaction and strive to ensure you are delighted with every purchase. If you are not entirely satisfied, our return policy is here to help make things right.

Eligibility for Returns

• Items can be returned within 30 days of the purchase date.
• Products must be in their original condition: unworn, unwashed, and with all tags and packaging intact.
• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

• Gift cards.
• Final sale items or personalized/custom products.

How to Initiate a Return

1. Contact us at returns@delsie.com to start the process.
2. Provide your order details and reason for the return.
3. For international orders, return shipping fees may apply.

Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–15 business days to your original payment method.

Exchanges

• Exchanges are processed as a new order. Return the original item and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately at returns@delsie.com for assistance.

Shipping Costs

• Original shipping fees are non-refundable.
• Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

For additional questions, please contact us at help@delsie.com. We’re here to help!

Thank you for shopping with Delsie!